Breaking down siloes - so please don't build new ones!
A topic I am interested in for quite some time now is how startups can use service design in their day-to-day work. I recently gave a talk on this topic during the Service Experience Conference 2016 in San Francisco. As some people asked me to share this talk, I decided to summarize all related links in this short post.
Marc Stickdorn: Service Design and Startups: This Lean Agile Design Thingything
I named my talk "Service Design and Startups: This Lean Agile Design Thingything" to share my perspective on the ongoing discussion in our community on what is the difference between service design, design thinking, ux, cx, agile, lean everything, etc.
I then present how we practice service design in our company More than Metrics (with our products Smaply, ExperienceFellow, and Mr.Thinkr) and some lessons learned from my work with other companies.
Slides
You can find my slides here on slideshare and a video of my talk here on vimeo.
Let me know what you think... :)
Links from post
Smaply:Â www.smaply.com
ExperienceFellow:Â www.experiencefellow.com
Mr.Thinkr:Â www.mrthinkr.com
More than Metrics:Â www.morethanmetrics.comÂ
Comment
Service Design and Startups