1-day Customer Journey Map UX-workshop

Service Description

CUSTOMER JOURNEY MAPPING & ENTERPRISE UX WORKSHOP FOR AGILE ORGANIZATION Customer Journey Mapping Process will guide your team in developing sustainable organisation. CX-templates & CJM-workshops will guide your LEAN UX-teams in Customer Journey Mapping process. With six simple CX and CJM-exercises we help you... - Define your Customer Journey Mapping scope & goals - Identify your target customers and service objectives. - Collect & review available market data via CX-research. - Identify key moments of TRUTH - high and low points. - Determine and prioritize key actions, problem/solution. - Summarize findings and share across your organization. AGILE DESIGN THINKING & CLOUD INNOVATION METHODS We help you plan, organize & develop agile Customer Journey Maps, LEAN Service Design Thinking, eBusiness Model Canvas Innovation by facilitating Cloud APIs, IoT, AI and UX Design Sprints inside your organization by setting up needed CX Toolkits & LEAN UX Design Thinking Room at your office. Book us today to get started into the visual world of Customer Journey Maps and LEAN UX-design. ARE CUSTOMER JOURNEY MAPS REALLY NECESSARY? My client had just returned from a presentation to her executive committee. She was defeated, and realized she made a misstep in trying to get resources for a journey mapping initiative. The C-Suite had heard her desire to understand customers better, but they couldn’t see WHY that exercise would benefit the company, exactly. They wanted to know why they needed a customer journey map, when they already had: - Process maps - Product roadmaps - Customer feedback dashboards - A corporate vision to “provide a world-class experience for customers” - And, perhaps most importantly, they just “got” their customers. - You’ve probably already identified the issue here, right? The C-Suite leaders thought they had a handle on the experience their customers were having. They believed those process maps were representative of the customer’s journey. They were proud of themselves for reviewing customer feedback dashboards and leaning into the idea of providing a world-class experience for customers. And they thought – hey, we know our customers! They love us. No worries here. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. But social CJM-tools and CX-dashboards are helpful. They are very important to keep any e-business focused on how to work most efficiently and make CX-progress.

Cancellation Policy

To cancel reschedule, please contact us 24 hours in advance!

Contact Details