How to Map Customer Journey in 7 Steps
CX pros everywhere are using customer journey mapping to develop better understanding of their customers. Ready to start your own mapping project? Watch the video above, then get your free Customer Empathy Worksheet at bit.ly/customerempathy.
Customer Journey Mapping
Examples how to use Customer Journey Maps
1-way communication & marketing
The wrong way of 1-way online marketing
Den forkerte tilgang til online marketing
1-way Customer Service Experience
The wrong way of 1-way customer service
Den forkerte tilgang til kunde service
2-way Customer Service Experience
Future of Customer Service in Retail
Fremtidens kundeservice for detail
Design Thinking with SAP
SAP Retail. Right. Now. Realtime Shopping!
Design Thinking with SAP
Unilever Makes UX a Priority
Design Thining with SAP
Co-innovating with a major city
to focus on their citizens
How To Create Customer Journey Map
http://uxmastery.com Megan Grocki breaks down what a customer journey map is, and how to create one for your next user experience design project.
Illustrations by Robin Cave; music by http://podingtonbear.com
Customer Journey Mapping
Examples of Customer Service Cases
Customer Journey for Retail
This animated video describes the breadth of capabilities needed to effectively detect, manage and orchestrate the Customer Journey in the Retail industry.
Customer Journey Mapping
Customer Journey & Touchpoints
Customer Experience Journey Mapping - Deloitte Digital
Deloitte Digital. Holland
SPEAKERS & WORKSHOPS
Understanding Customer
Journey Mapping
Innovation Guru Jeneanne Rae speaks at the Parsons New School about customer journey mapping.
Customer Journey Mapping
- Breaking Down the Silos
John Dalton and Claire Sporton shared techniques to develop a customer journey map, break down some of the walls that impede delivering on the CX promise and promote an understanding of how everyone plays a role in the journey.
Designing a Customer Experience
We are very happy to announce that Amberlight is featured on a Telegraph Business Club film about 'Designing a Customer experience'. This video shows how Amberlight are successful when it comes to looking at consumer behaviour, and how we are able to paint a bigger picture for our clients.