Service Design. Excuse me… what?

Article and illustrations...

“Service” and “Design” are both words with a long history of misunderstandings. This article aims to clarify that when we talk about design, we are not talking about visuals. And when we talk about services, well, it isn’t just about services.

Service Designers research, design, prototype and implement experiences and the mechanics in business to create these experiences.

In the front-stage, we design products and services for meaningful customer experiences. In the back-stage, we design processes, rituals and training to create outstanding employee engagement, cultural change and optimized tools.

Source: Read full article here...

https://medium.com/die-krieger-des-lichts/service-design-excuse-me-what-b0efe1ef228a

Agile Service Design Thinking, CX Frontstage & UX Backstage

Source: Read full article here... https://medium.com/die-krieger-des-lichts/service-design-excuse-me-what-b0efe1ef228a

Observations on Design Thinking, Lean Startup and Scrum (Agile): Common Ground for Agile UX TEAMS!

Source: Read full article here... Observations on Design Thinking, Lean Startup and Scrum (1): Common Ground

Article illustrations

Source: Read full article here... Observations on Design Thinking, Lean Startup and Scrum (1): Common Ground

Business Innovation needs Agility, Design Thinking & UX TEAMS

For Business Transformation its important to break down business silos by Agile LEAN UX Design Sprints. This article explains how to setup agile Digital Transformation inside business organizations and IT-department, since business and technology synergy must happen between organisational units.

Design Thinking Sprints for Business Agility

Setup Design Thinking Room in your Organization

First step for Digital Transformation of organizations is to setup Design Thinking Sprint Rooms, where stakeholders typically represented from all business departments and it-department can work on co-creating new Strategic Design plans for your company, customers, suppliers & relevant partners.

Thus, as Business Design Coaches we setup your Obeya Room for visualization of processes, which surely help improve organisations through Business Process Re-enginering, planning & scheduling. Together with Business Model Canvas we in TEAMS help you design your eBusiness Architecture.

Obeya Room for Strategic Business Design

Sustainable Business Models Design

For better sustainable business world, we also need add social and it-collaborative issues inside your organization, which will foster social responsibility, collaboration and society innovations, which are based on interdisciplinary it-research, design thinking and it-development for social and human needs.

Social Sustainable & Environmental Costs and Benefits

Social, Human & Environmental Cost and Benefits are thus added to your Business Models, which secures, that you design products, services - and even your business model - for real human needs!

Further Sustainable Business Model Canvas

Sustainable KPI-driven Digital Business Model Development

By human focus you can argue, we don't need worry about Business KPI's but that is totally wrong. In order to measure any it-progress, we still need add KPI's for your business operation - like illustrated:

Agile IT-department & Business Model Development by Design

Thus, we can now explain how Business Departments and IT-department works together by design! This can only be done, if there is trust between business, technology and design thinking people, who often times don't collaborate enough to create e-business and service innovation via technology. Thus there is a need to work holistically according to below agile Enterprise Architecture Business Model. This Business Model now includes current As-Is IT infrastructure and To-be IT operating model. Thus we bridges Business Design Thinking with Agile Design Sprint delivery for agile UX transformation.

Enterprise Architecture Business Model Development

Based now on BusinessModelGeneration.com and my Cand. IT eBusiness Design research at ITU.dk above model shows how Scenario Planning (PI Planning in SAFe) is main focus for UX-deliveries!

Agile, Social & Sustainable LEAN UX Business Model Design

Business by Design can now be described and explained by below methods, which combines all. Thus we setup agile Design Sprints, LEAN UX agility inside organizations and IT-departments.

Business by Design can now be described, explained and repeated inside your business organizations creating agile Design Thinking UX Prototyping Sprints inside your organization and IT-department.

By looking holistically at any organization via Sustainable, eBusiness & System Development eyes, we are able to create better sustainable business organizations that makes human lives more happy.

Seen by Design Thinking Sprint facilitators view organizational design looks like below model...

Whether any organization is ready for Digital Transformation - can be illustrated this way...

Agile Innovation Assessment for Organizations

Contact us to hear more about how we can help your organization do Digital Business Transformation.

We combine Service, Business and Software System Design Thinking - which is unique in the market!

#agile #safe #design #ux #lean #startup #transformation