Public Sector Tools: Cloud IoT, UX/CX Requirements
Elicitate it-requirements from users, stakeholders and citizens in Public Sector it-projects
IoT Requirements Design
The requirement process is the art and science of finding and elecitating UX requirements on both business, customer and technical level. It is a work process that requires cross-functional collaboration & teams.
We provide customized solutions that are tailored to each client’s business processes, short & long-term needs - and your overall organizational structure.
User/Customer Experience
Our User/Customer Experience team use the latest tools and techniques to create practical and effectively enterprise applications for you end customers. Whether it is about re-designing an existing application or conceptualizing an application from square one, our CX designers follow user-centered approach to construct unique and meaningful 2-way end-user interactions & communication.
This can be done by setting up new strategical, tactical and operational room inside your company where CX ideas can be visualized and formed.
Agile Development Teams
By focusing on Customer Experience (CX) in our agile teams we makes sure that the latest tools and techniques to create effective customer applications are utlized toward the real Customer Experience. Our Business Analyst and CX designers follow a user-centered approach to construct unique and meaningful end-user interactions by combining techniques such as Service Design Thinking, Business Design and Visual Software Design techniques.
Main Services
IT Requirements Prototyping & Design
The requirement process is the art and science of finding and elecitating IT requirements on both business, customer and technical level. It is a work process that requires cross-functional it-collaboration and teams.
Customer Experience, CX
The Customer Experience (UX) team makes sure that the latest tools and techniques to create practical and effective customer applications is utlized toward a Customer Experience. Our CX designers follow a user-centered approach to construct unique and meaningful end-user interactions by using techniques such as Service Design Thinking, Business Model Canvas, Customer Journey Map & Prototyping tools.
User Experience, UX
The User Experience (UX) Business Analyst team use the latest UX tools and techniques to create practical and effective enterprise applications for your internal users. Whether it is re-designing an existing business application or conceptualizing a new busienss application from square one, our UX Busienss Design Analysts follows a user-centered approach to construct both unique and meaningful 2-way communication with your customers by 2-way interaction and digital end-user experiences.
Digital Business Development Collaboration
The ongoing support of our clients is an integral part of a strong partnerships. Not only are we available to answer any business, user og technical questions you might have about a designed solutions, we also spend time informing you about new technologies, methods and processes that will provide you with guidance on both technical, business and industry’s best practices.
Agile IoT Business Analysis
Our Business Analysts work directly with clients & users to get a detailed understanding of how organization and the visions can change. Through our collaborative CX approach and thorough UX requirements analysis design, we meet your organization’s overall priorities while minimizing disruption of current processes by leveraging existing resources.
This is Agile & LEAN CX/UX on both business strategic, user tactical and also IT technical operational level.
Agile Change Management
Change Management is the process of changing user interfaces, data and functional requirements that better meets the need of the stakeholders.
The Stakeholder Needs and Values in regards to how the work with IT is therefore very important on both business, user and techical level.
Aligned Agile Business & Technical Scrum Execution
By aligning both Business needs and Technical needs by using Enterprise Architecture we can implement a new process on how we work better and much more efficiently together.
This is archived by cross-disciplinary DevOpps teams that are actually doing co-design & co-creation.
Dynamics System Development
1. Business Feasibility Study iteration
Planning the scope of any it-project we do Business Feasibility Study on KPI level in order to recognize important combined business, user and customer-value that any it-project towards digitalization should deliver.
2. Functional Prototyping iteration
We then design internal, online & mobile enterprise software solutions, data workflow & business processes that are based on a solid open and interoperable Cloud API and Enteprise Service Bus architecture apps that integrates seamlessly and well with all your existing Enterprise systems.
3. Design & Build iteration
Following the design process we gradually build the software solutions that are easy to develop, implement and re-design based on our solid Cloud API and Enterprise Service Bus architecture apps that integrates seamlessly and well with your existing Enterprise systems. Our extensive experience and knowledge with various it-platforms and technologies enable us to deploy solutions into existing IT environment. Developers can now unify IT system components seamlessly, so that all business processes can fully leverage API information and services available.
4. Implement, Test & Verify iteration
Working with the Project Team, our Test team recognizes the quality of the designed and implemented product. Flexible to specific it-project needs, Test members investigate from an end-user’s perspective the user and test cases by comprehensive knowledge within the different operating systems, mobile devices and worldwide Cloud API services.
In this phase we also train users in using the delivered software. We get User Acceptance and Approval on delivered Enterprise System Solution. End-user can here give us any feedback for continously improvements of our delivered internal, web or mobile system - leading to new iterations.