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Customer Experience for Mobile Shopping

Methods, tools & techniques for Mobile Customer Experience in Shopping

The videoes of Mobile Customer Experience can also be seen on this: Youtube Playlist

The New Ultimate Mobile Customer Experience, Services & Engagement

Thanks to mobile devices, your prospects, customers, and competitors are online 24/7 through text messaging, social media, e-mail, apps, and news feeds, mobile devices provide a constant touch point with your business. The mobile customer experience you deliver has never been more strategic to your business. Companies that don't get it right won't survive this new reality. Video is the new voice. Now, video and mobility solutions are taking collaboration to the next level introducing WebRTC in the contact center world. Vocalcom enables video everywhere, on any device, from smartphones to tablets, laptops, and PCs, adding confort and trust to the whole experience. A fantastic mobile customer service solution which provides a tremendous opportunity to deliver the fast, simple, satisfying experience expected by consumers today. An experience that leads to increased sales, greater loyalty, and stunning connections with your customers. Vocalcom mobile provides increased context to highly personalize the mobile customer experience and empower agents with a complete customer view in order to greatly enhance mobile customer experience. An experience that leads to increased sales and greater loyalty. Vocalcom Mobile Customer Service Software bridges the gap between self service and traditional customer service contact channels. It does this by allowing the customer to conveniently connect to a live agent without having to repeat any information such as their user profile, location, name, account number, the nature of the call or navigate through complex IVR menus. This results in significantly reduced call handle times and streamlined customer experience. Vocalcom Mobile also allows the customer to see his position in queue, the current hold times, schedule a call-back or register in queue without calling. With Vocalcom Mobile Engagement Software, customers can simply connect directly to an agent, who receives session information, customer history, preferences, location, and other contextual information for quick resolution. The availability of rich customer information at the onset of an interaction empower agents to improve customer response times and overall customer satisfaction. Social media and mobility are radically changing how we live and communicate.

 

Retail innovation case: providing a flawless customer experience

Experience the future of retail with Kega's integrated cross-channel retail solutions. With a single view of stock and a single view of customer, retailers can offer a flawless customer experience to even the most demanding clients.
Fully integrating all aspects of clicks & bricks & empowering store staff with mobile devices creates endless possibillities for successfull omnichannel retailing, where services such as check & reserve, click & collect, interactive fitting rooms, instore online shopping are key drivers for retail succes.

Redefining Online Grocery

Omni-channel. Multi-channel. Convergence. Continuous Commerce. Whatever you call it, the seamless integration of end-to-end experiences across multiple channels to delight customers is the prize, and the biggest untapped opportunity lies with online grocery. A multi-channel solution to online grocery shopping, synched to the rhythms of daily activity, is the best way to play a more meaningful and valuable role in customers’ lives.

Create an Engaging Multichannel Online Customer Experience

Today's customers expect an experience that is relevant and interactive across multiple online channels. Learn how your business can deliver a more engaging customer experience across web, mobile, and social channels with Oracle WebCenter Sites.

Genesys: Multi-Channel Customer Experience

Featuring Frost & Sullivan: Your customers' are no longer contacting you by phone only—they want to reach you on their own terms, using the tools they prefer. A multi-channel contact center allows your employees to get an integrated view of the channels customers are using, allowing for a true picture of what your customers are experiencing and in turn enabling a great holistic customer experience. The Genesys Customer Experience Platform can help you provide a consistent customer experience. Visit www.genesys.com for more information.

Big Data for Smarter Customer Experiences

Big Data is a phenomenon that is being talked about more and more. At OgilvyOne, we believe we can collect and frame the data that exists around us to create smarter experiences and easier lives. Everything in this video is possible with the data and technology that exists today.

Engage Customers with Social / Mobile / Cloud Self-Service

SAP for Customer Experience solutions which is personal, intuitive and timely and helps drive value for your customers and grow your business. Learn how to use social, mobile, and cloud self-service to effectively engage your customers and employees, providing personalized, integrated, application-oriented, and mutli-channel access to improve satisfaction and productivity.

IBM Customer Experience Suite

IBM Customer Experience Suite delivers rich, engaging web experiences across multiple channels. It creates exceptional customer experiences, deepen customer relationships, improve customer self-service and turn customers into advocates. To learn more, please visit

Digital Customer Experience | CGI

Computers, mobile phones and tablets open doors to the digital world for us. How do we use this freedom without falling into victims of techno stress? Here is the answer! 

http://www.cgi.fi/digitalisoituminen

 

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